This past holiday season Riot was kind enough to dish out 450 RP to any summoner who had not been the subject of punitive action over the course of November and December. It was a nice gesture, though the surprise gift didn’t do much to incentivize ongoing good behavior. Riot did mention that the gift was the beginning of a much larger project aimed at rewarding the kind and persistent.

That project starts…at an undisclosed time. Once a summoner reaches level 3, a staggering feat to be sure, he will be gifted 400 RP, just for sticking around. Yes, level 3. No, you don’t get it if you’ve been level 30 for the past two years. Apparently the 450 RP in December was for you…and everyone else over level 6. Honestly, these initiatives confuse the hell out of me and seem to stir up a real shit storm for the folks at Riot. Almost the entire first page of comments on that post fall in line with this sentiment, courtesy of GuardiansAngel:

“How about you start rewarding the guys playing thousands of games of league of legends before you reward the guys who play a few games and quit.”

Those posts have hundreds of upvotes while the actual announcement has less than 100. Now, it could be that the malcontent level 30 summoners are the majority of the players on the forums, but it could just as easily be that the people committed to the game don’t like to see new players get incentives just for being new.

I understand that this is meant to be a gesture, but here’s the thing: gestures are usually thoughtful ways to show appreciation, gratitude, or praise. Key word in there is thoughtful. Riot’s efforts in this regard have been historically careless, and feel much more like a marketing gag to get their hooks into new players than an actual gesture of appreciation. The 450 RP this December was the exception – that was a nice gesture. This, this is just a marketing gag.

I’m also curious, why level 3? Is Riot struggling with new player retention and, if so, is 400 RP at level 3 going to change that? I don’t believe that this is an actual strategy for keeping players around, but then why do it? Level 3 can be accomplished by winning two games – is this really something worth pumping RP into? Maybe the numbers simply worked out that when players are given a certain amount of RP, X percentage of players will double down and buy RP to bridge the gap for a more expensive purchase. If that’s the real reason this RP is going out, well, good for Riot I guess. I’m just so confused by the whole thing that I’d be happy with such a logical conclusion.

This is a strange bit of news, mostly because Season One is over and done with. Riot released a second Season One Blooper Reel today as a thank you for reaching 260,000 subscribers on YouTube. I had honestly all but forgotten about the first Blooper Reel, though they both made me chuckle. The Nasus gag at the end of this one is definitely cute.

I’m hoping this means there’s a boatload of content around the corner that Riot isn’t quite ready to tease. I can’t really think of another reason to revisit a cute and fun video that ultimately serves very little purpose for a second time. July looks like it will be a big month for LoL news. We should be hearing about Season Two in the very near future, and the August issue of PC Gamer promises a look at 12 upcoming champions. That’s right, 12 – as in six months worth of champion releases all in one place. If I had to guess, I’d say we’re right on the verge of some major changes to the game. Bring it on, Riot.

A few days ago I made a post regarding the recent instability issues with Riot servers, a post that seemed to resonate with a lot of you. In case you missed it, RiotChris dropped by this very blog to respond to some of those concerns, and he was followed shortly by Marc Merrill, the president of Riot Games, who linked his own response to the situation from the League of Legends forums.

Here’s what RiotChris (who is Chris Enock, the company’s Director of Marketing) had to say:

We are sorry that we have been having server stability issues and growing pains recently. Fixing them and making a better player experience is our company’s top priority.

We are as frustrated by the server issues, and we will be taking time to bring everyone up to speed on what we are doing to make the issues better. I know it doesn’t help you play the game, but I can tell you that all the problems are due to the growth – if it was just a matter of buying more servers we would do so instantly – and the cause of the problem is rarely the same issue twice because we fix the problems. Of course none of that makes LoL available to play, but our top men are also working on improving the server stability night and day.

– RiotChris

First of all, I want offer my thanks for your response, Chris. On the official forums it’s one thing – players either go there or they don’t, and it doesn’t exactly feel personal when that’s the only place we see an official response. You guys (meaning the readers, not Riot) have chosen this blog and continually choose to come back, which has made the time I spend writing here infinitely worthwhile and interesting, and the fact that Chris not only reads here, but decided to comment does feel personal, sounds informed, and seems empathetic. Despite a few blunders, I do think Riot is among best developers around in terms of community involvement and outreach, and anyone who has spent time in the customer service industry knows what a horrible, mad bitch of a task it is to keep people happy.

President Marc Merrill’s response further edified the good vibrations RiotChris delivered with a detailed look at the source of the recent issues and the efforts currently underway to resolve those issues (make sure you read his post as well as the service post he links). I had a good feeling that LoL was growing fast. I had no idea it was more than doubling the game’s audience every three months (which could mean a lot of things, but empirically means the game is exploding). That kind of growth would be hard for any young developer to keep up with, and it would be unfair to Riot to not bear in mind the company’s youth.

The takeaway message here is “stick with it.” I think we can all agree that the game is a lot of fun – it’s complex, exhilarating, and interesting enough that I can write about it every single day, and often in a positive light. Though the current stability issues are frustrating, even infuriating at times, there are “top men” working on them, and those top men really are invested and interested in what we, as a community, have to say.

N.B. – I’m really sorry about the delays on posts this past week. Moving in North Carolina in late August is horrible, but it will be done by the middle of next week. Things will return to normal. I will be my typically witty, charming, and timely self, soon.

Yesterday afternoon we lost servers for a brief restart period, which is kind of expected after a decent patch day. Tonight, though, they’re down again, and I don’t know how you feel about it, but I’m fed up.

One of the most infuriating pieces of the server instability is Riot’s constant crowing about the quality of the free game they provide. For me, the game isn’t free – I’ve paid more than retail price for an average game for skins over the past nine months – and it’s a big slap in the face to say that the game is good for being free. It’s also frustrating that there’s been no word about the leaves people get from server disconnects. On a macro level, I think it’s safe to say most players don’t experience those problems. On an individual level, though, I think Riot isn’t delivering a quality experience. For every five players with a fine experience I’d bet you can find one with a terrible experience at some point during a given week.

The worst part of it all, of course, is that Riot has made a great game. It’s so good that it will likely continue to grow at the pace that’s causing the problems – it’s just more players than the servers can handle. For now, I’m here to stay. It would actually take a lot to pull me away from a game I enjoy so immensely when it’s working. For a lot of players, though, I can see the downtime and Riot’s attitude regarding it as the final straw.

I wrote about League of Legends a couple weeks ago as my must-try game of 2009. The game is starting to pick up some critical acclaim along with shameless endorsements from a large number of players. Riot announced on its official forums today that the game won the IGN Reader’s Choice Multiplayer Game as well as Strategy Game of the Year.

If you’ve been spending much time on the forums you know that Riot was offering up a free skin if it won two of the three awards the game was up for. Well, it won all three, meaning any player who had created an account prior to today will get a free Corki unlock along with the UFO skin.

Few things make me want to play a game more than an active/supportive community to developer relationship. From what I’ve seen so far, LoL has one of the best, and its little perks like this that make me think, ‘Should I try Heroes of Newerth?…Nah.’