Today we got another patch, this one full of bug fixes and small tweaks to existing characters. It also brought some painful reminders that Riot is still a very young company and growing to fast to handle its exploding community.

I’ve written a lot, both here and on the official forums, about the queue dodge penalty system. It sucks. It doesn’t work. People still dodge and troll and do whatever they can to avoid playing with certain players or champions or whatever. This most recent patch actually increased increased the queue dodge penalty. Instead of rewording things, I’ll copy my thoughts from a forum thread I created today.

No one likes to get queue dodged. It sucks. Adding a penalty doesn’t encourage players not to queue dodge, though. It encourages people to attempt to force a teammate to queue dodge. Increasing the time penalty will only make this problem worse.

The whole point of the penalty was to encourage players to make an informed decision about whether or not to drop queue. An informed decision shouldn’t force you to always make a bad decision. I don’t want to join a game with an AFK player or a player who chooses revive/smite Eve and threatens to feed if he doesn’t get mid solo. I also don’t want to wait six or a ridiculous fifteen minutes for another game while that player gets dumped right back into queue.

And let’s say I actually start the game and our friend leaves or goes AFK or feeds or any number of things trolls do just to get to the next game – what’s the penalty for that player? He has effectively ruined the game for 9 other people and in most cases wasted at least 25 minutes of time for 9 players. Even if he leaves it doesn’t count against him in any fashion whatsoever. He gets a leaver mark that can’t be seen until he has likely already ruined a game? That’s like covering up the scarlet letter until Hester Prynne has nailed every married man in town and then telling their wives they should have seen it coming.

Get rid of the queue dodge penalty. It didn’t fix anything when the penalty was two and ten minutes. It made the game creation process much, much worse. I realize the queue dodge system sucks but this little band-aid won’t stop the bleeding. Figure out something new (new lobby system, perhaps?) that will actually address the problem.

In short, the dodge penalty is not doing its job – improving the game experience by reducing dodged games. It’s actually making things worse by incentivizing players to troll, which is terrible for a community.

The reason I think this all points to Riot’s immaturity as a company is that they’ve remained quiet about it, responding to few if any of the posts regarding the dodge problem, and there are a lot of them (posts). Riot is trying to force this system, which is a crap solution, to work when it just doesn’t, instead of implementing a new lobby system or some other player management system that accounts for things like dodging and leaving.

Granted, they might be working on something, but the dodging has been an issue for months. I wrote about my first experience with the queue dodge penalty back in February. The development cycle for these kinds of fixes is way too long, most likely because Riot is understaffed, so the company comes up with these bandages when what they really need is surgery.

Thankfully the community has started to turn around. When the queue dodge system first came out, anyone willing to speak out against it was downvoted into oblivion. Players are starting to realize, though, that the current system sucks and it really needs to be fixed. There’s a lot of support in the forums for reverting the change. Even if the old system wasn’t any better, it certainly wasn’t this bad.

Get on the forums and show some support.

The patch a few days back brought along one of the most undesirable things I’ve seen in League of Legends: queue dodge penalties. I’ve written enough about the semantics that you should have a feel for how it works. As a quick overview, your first dodge gets you an advertised 3-minute ban from joining queue. The next dodge is 10 minutes, with a reset 8 hours from the initial ban. Here’s how it really works.

This afternoon I queued up with a friend for a quick game. For whatever reason he didn’t join queue when I did. Instead, he was stuck at the invite screen for Arranged Team. By the time he asked if I was in queue, the game had popped. It showed him at champ select but on his screen he was still at the AT invite screen. He hit cancel and got dumped back to the home page. Instead of staying in queue and forcing him to relog, reconnect, and deal with whatever random hero he got, I dodged.

On relog we tried to queue only to be greeted by the new leaver screen that pops up over the client with a timer that counts down your penalty. Our timer? 5:14. I haven’t take math since my freshman year of college but that seems like slightly more than three minutes. Luckily we didn’t have the same problem, but I will say, I’m fairly annoyed by the fact that this isn’t functioning as advertised and that I was penalized because of a client error over which I had zero control. The more interaction I have with this new system, including the fact that dodging is till extremely common, the harder it is to believe that Riot actually pushed this through. There are so many reasons for a game to fall apart in queue that penalizing the process seems arbitrary and absurd.

I hope to god Riot realizes just how bad this system is and fixes it soon, but my guess is they won’t. It took a poll in the forums about Champ Select AFKers for someone from Riot to take interest in any opinion that doesn’t penalize queue dodging. This could have easily been considered prior to the patch. Now we get to sit back and watch as the company tries to clean up. It’s going to be a rough couple of weeks.