A week ago I reported on the astounding console failure rates listed in the most recent copy of Game Informer. The Xbox 360, of course, led the pack with a whopping 54.2% failure rate. Microsoft heard those numbers this week and, guess what? They don’t dispute it.
That one took me by surprise. I figured they’d nitpick the data for being some flavor of inaccurate, and then blast the other two consoles for anything and everything. Instead, a Microsoft spokesperson said that Redmond offers the “best warranty in the industry” and that the company is “constantly improving design, manufacture, and performance.”
The statement sounds more like the words of a development team than a press release about a console that’s potentially halfway through its life cycle. What Microsoft did well was to ignore the problem completely. Maybe it will go away, right?
