You know, I hate to write this post again, but repetition as a method for conditioning behavior is tried and true, and frankly I don’t know what else we can do. I’ve tried to appeal to logic, to cite examples of effective communication strategies, to state again and again that players want information and that the information we want should be readily accessible, but Riot continues to drop the ball and seems to be committed to doing so.
It’s Tuesday. What’s Tuesday? Tuesday is patch day. Don’t give me any of this “we patch when patches are ready,” crap. Nope. Tuesday is patch day. Why? Because the vast majority of patches go out on Tuesday. Because humans are creatures of habit. Because your customer base prefers a consistent update schedule.
Does every patch have to go out on Tuesday? Of course not. As is the case with today’s patch, things come up. However, when things come up, the changes need to be communicated to the user base in a timely fashion. The message should be clear, concise, and easy to find. I found the explanation of the delay by going to CLG’s redtracker–which remains a superior tool to Riot’s own because it threads red responses, but that’s another issue entirely–and finding RiotRara quoting RiotDaemon from another thread, which was also asking for the patch notes. RiotRara also posted the following:
Check out the Service Status forums. I will no longer be posting these kinds of threads in GD because they don’t belong here.
The Service Status forum is a new sub-forum, which on some level I can appreciate. Riot is trying to compartmentalize information to make it more accessible. Unfortunately, the effort is sort of half-assed. There is no indication on the home page that this kind of information is available or where it might be available. As far as posts “belonging” anywhere, General Discussion is the most used sub-forum Riot has. That probably won’t change any time soon. I found the post directing me to Service Status in General Discussion. Without that post, I wouldn’t know where to get the information. What was wrong with the old banner system? Granted, I don’t think that was perfect, but it was certainly better than a random post in one of the likely thousands of posts asking for information about the patch.
Like I said, I’m tired of talking about this, which is really to say I’m tired of it being an issue. Players shouldn’t have to hunt for this kind of information.